Terms of service

These Terms of Service govern your access to and use of the BOXMAN website and any purchases made through our online store.

By visiting our website, creating an account, or placing an order, you agree to these Terms of Service.

1. About BOXMAN

BOXMAN operates an online store offering underwear, socks, and related everyday essentials.

Throughout these terms, the words “BOXMAN,” “we,” “us,” and “our” refer to the operator of the BOXMAN online store.

The words “customer,” “you,” and “your” refer to any person who visits the website or purchases products from us.

2. Eligibility

By using this website, you confirm that:

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is complete and accurate.

  • You will use the website only for lawful purposes.

  • You will not misuse, damage, or interfere with the website.

  • You are authorized to use the selected payment method.

You may not use the website or our products for unlawful or unauthorized purposes.

3. Product Information

We aim to describe and display our products as accurately as possible.

However:

  • Product colors may appear differently depending on your screen.

  • Measurements may vary slightly.

  • Packaging may change without notice.

  • Product photographs may include styling items that are not included.

  • Product specifications may be improved or updated.

  • Availability is not guaranteed until an order is accepted.

The product page, care label, size guide, and material information form part of the product description.

4. Prices

Prices are displayed in the currency selected or shown on the website.

Where applicable, prices may include taxes.

Shipping fees and any other charges will be shown during checkout before payment is completed.

We may change prices at any time. Price changes will not normally affect orders that have already been accepted.

5. Pricing Errors

We make reasonable efforts to ensure that all prices are correct.

When a product is listed with an incorrect price because of a technical or administrative error, we may:

  • Contact you for further instructions

  • Cancel the affected order

  • Refund any amount already paid

We are not required to supply a product at an obviously incorrect price.

6. Placing an Order

Submitting an order is an offer to purchase the selected products.

After checkout, you will normally receive an automated order confirmation.

The order confirmation confirms that your order was received. It does not necessarily mean that your order has been accepted.

An order is normally accepted when it enters fulfilment or is dispatched.

7. Order Acceptance and Cancellation

BOXMAN may refuse or cancel an order when:

  • A product is unavailable

  • Payment is unsuccessful

  • The delivery information is incomplete

  • Fraud or unauthorized activity is suspected

  • A pricing or product-listing error has occurred

  • Shipping is unavailable to the supplied location

  • Promotional terms have been violated

  • Product quantity limits have been exceeded

  • The order appears intended for unauthorized resale

When payment has already been collected for a cancelled order, the relevant amount will be refunded.

8. Changing or Cancelling an Order

Orders are processed quickly.

You may request a change or cancellation before the order enters processing, but we cannot guarantee that the request can be completed.

Once an order has shipped, it must be handled under the Returns and Refunds Policy.

9. Payment

Payment must be completed using one of the methods available during checkout.

By submitting payment information, you confirm that:

  • The information is accurate

  • You are authorized to use the payment method

  • Sufficient funds or credit are available

Payment providers may apply their own terms, verification procedures, and security checks.

BOXMAN does not normally store complete payment card details.

10. Fraud Prevention

Orders may be reviewed for fraud prevention and security purposes.

We may request additional information when necessary to verify:

  • The customer’s identity

  • The payment method

  • The billing information

  • The delivery information

An order may be delayed or cancelled when verification cannot be completed.

11. Discounts and Promotions

Promotional offers may be subject to:

  • Start and end dates

  • Minimum purchase requirements

  • Product restrictions

  • Country restrictions

  • Customer eligibility requirements

  • Usage limits

  • Stock availability

Unless expressly stated otherwise:

  • Only one discount code may be applied per order.

  • Discount codes must be entered during checkout.

  • Discounts cannot normally be added after checkout.

  • Promotions cannot be exchanged for cash.

  • Free gifts are subject to availability.

  • Promotions cannot be combined.

BOXMAN may modify, suspend, or end a promotion where legally permitted.

12. Free Gifts

When an order includes a free gift:

  • The gift is subject to availability.

  • An alternative may be provided when the original gift is unavailable.

  • The gift may need to be returned when the qualifying order is returned.

  • The retail value of an unreturned gift may be deducted from the refund.

13. Shipping and Delivery

Orders are shipped according to our Shipping and Delivery Policy.

Delivery times are estimates unless expressly guaranteed.

Delivery may be affected by:

  • Carrier delays

  • Public holidays

  • Customs processing

  • Severe weather

  • Seasonal demand

  • Incorrect address information

  • Events outside our reasonable control

Customers are responsible for providing complete and accurate delivery information.

14. Delivery Risk

Risk in the products normally passes to the customer when the products are delivered to the customer or another person designated by the customer.

This does not affect any mandatory consumer rights that apply under local law.

15. Customs, Duties, and Taxes

Orders delivered outside the relevant customs area may be subject to:

  • Import duties

  • Local taxes

  • Customs fees

  • Carrier handling charges

Unless otherwise stated during checkout, these charges are the customer’s responsibility.

BOXMAN does not control charges imposed by local authorities.

16. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns and Refunds Policy.

Eligible products may be returned within the stated return period, subject to the return conditions.

For hygiene reasons, restrictions may apply to underwear and socks that have been opened, unsealed, worn, or washed.

17. Right of Withdrawal

Customers may have a legal right to withdraw from an online purchase within the period required by applicable consumer law.

This right may be subject to exceptions, including sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in these terms limits mandatory withdrawal rights.

18. Product Guarantees

Selected BOXMAN products may qualify for commercial guarantees, including:

  • Perfect Fit Guarantee

  • No Holes Guarantee

  • Bamboo Comfort Guarantee

Each guarantee is subject to the conditions published on our Guarantee Page.

Commercial guarantees are provided in addition to any mandatory legal rights.

19. Product Care

Customers must follow all care instructions provided with the product.

BOXMAN is not responsible for damage caused by:

  • Incorrect washing

  • Incorrect drying

  • Excessive heat

  • Bleach

  • Harsh detergents

  • Misuse

  • Accidental damage

  • Alterations

  • Normal wear and tear

  • Failure to follow care instructions

This does not affect rights relating to products that were defective when supplied.

20. Sizing

Customers are responsible for reviewing the product size guide before ordering.

Size recommendations are guidance only because fit preferences and body proportions vary.

Eligible customers may qualify for a size exchange under the Perfect Fit Guarantee.

21. Multipacks and Bundles

Multipacks and bundles are sold as grouped offers.

When returning a bundle:

  • The complete bundle may need to be returned.

  • All products must meet the return conditions.

  • Partial returns may be recalculated using the regular price of the products retained.

  • Promotional savings may be removed from the refund calculation.

22. Product Availability

Products may become unavailable before or after an order is submitted.

When an ordered product becomes unavailable, BOXMAN may:

  • Cancel the affected item

  • Offer an alternative

  • Offer store credit

  • Issue a refund

An alternative product will not be sent without appropriate approval.

23. Gift Cards

Gift cards:

  • May only be used for eligible BOXMAN purchases

  • Cannot normally be exchanged for cash

  • Must be protected by the customer

  • May be subject to expiry where legally permitted

  • Cannot normally be replaced when lost, stolen, or used without authorization

Mandatory legal rights remain unaffected.

24. Customer Accounts

Customers may be able to create an account to manage orders and personal information.

Customers are responsible for:

  • Keeping login details confidential

  • Using a secure password

  • Preventing unauthorized account access

  • Notifying BOXMAN of suspected misuse

We may suspend or close an account when fraud, abuse, or unauthorized activity is suspected.

25. Reviews and User Content

When submitting a review, image, comment, or other content, you confirm that:

  • You have the right to submit it.

  • It reflects a genuine experience where presented as a review.

  • It does not infringe another person’s rights.

  • It is not unlawful, misleading, abusive, or harmful.

  • It does not contain malware or harmful code.

Where legally permitted, you grant BOXMAN a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and promote submitted content in connection with the business.

We may reject or remove content that violates these terms.

26. Intellectual Property

All website content is owned by or licensed to BOXMAN, including:

  • Text

  • Product descriptions

  • Photographs

  • Graphics

  • Logos

  • Videos

  • Page layouts

  • Product designs

  • Code

  • Branding

You may not copy, reproduce, sell, scrape, distribute, modify, or commercially use this content without prior permission.

27. Prohibited Uses

You must not:

  • Use the website for unlawful purposes

  • Attempt unauthorized access

  • Introduce harmful software

  • Interfere with website security

  • Scrape website data without authorization

  • Impersonate another person

  • Submit false information

  • Abuse discounts or promotions

  • Make fraudulent payment disputes

  • Infringe intellectual-property rights

  • Use automated systems that place an unreasonable burden on the website

28. Third-Party Services

The website may use third-party providers for services such as:

  • Website hosting

  • Payment processing

  • Delivery

  • Analytics

  • Advertising

  • Reviews

  • Customer service

  • Social media

Third-party services are governed by their own terms and policies.

BOXMAN is not responsible for external services outside its reasonable control.

29. Third-Party Links

The website may contain links to external websites.

BOXMAN does not control and is not responsible for:

  • External website content

  • Third-party privacy practices

  • Third-party products

  • Third-party security

  • Third-party availability

Customers should review the policies of external websites before using them.

30. Website Availability

We aim to keep the website available and accurate.

However, access may occasionally be interrupted because of:

  • Maintenance

  • Technical faults

  • Security issues

  • Provider outages

  • Software updates

  • Events outside our control

We do not guarantee uninterrupted or error-free website access.

31. Disclaimer

To the extent permitted by law, we do not guarantee that:

  • The website will always be available

  • Every error will be corrected immediately

  • Every product will remain available

  • Website content will meet every individual requirement

  • Third-party services will operate without interruption

Mandatory consumer protections remain unaffected.

32. Limitation of Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

To the extent permitted by applicable law, BOXMAN is not responsible for:

  • Indirect losses

  • Consequential losses

  • Loss of profit

  • Loss of business opportunity

  • Loss of data

  • Delays outside our reasonable control

  • Damage caused by misuse

  • Damage caused by failure to follow care instructions

  • Third-party service interruptions

For consumer purchases, liability remains subject to mandatory consumer-protection laws.

33. Events Outside Our Control

BOXMAN is not responsible for delays or failures caused by circumstances outside reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • War or civil unrest

  • Strikes

  • Transport disruption

  • Customs delays

  • System outages

  • Epidemics or pandemics

  • Supply-chain disruption

34. Severability

When any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

35. No Waiver

A delay or failure to enforce a provision does not mean that BOXMAN permanently gives up the right to enforce it.

36. Governing Law

These terms are governed by the laws applicable to the business operating the BOXMAN store.

Mandatory consumer rights in the customer’s country continue to apply where required.

37. Changes to These Terms

BOXMAN may update these Terms of Service when its products, services, operations, or legal obligations change.

The latest version will be published on this page.

The terms that applied when an order was placed will normally govern that order.

38. Questions

Questions about these Terms of Service may be submitted through the customer service or contact options available on the BOXMAN website.